Understanding the path that must be followed to move from an organization centered on the product to a customer-centric organization is fundamental to define a suitable action plan. The maturity model in CRM helps you understand which are the stages by which it is necessary to pass. Before the changes of the economic environment and the revolution of the current information, to which the client has access it is necessary that organizations pass an approach focused on the handling of product to a focus on the customer schema. This does not guarantee the success of a business strategy, but if you avoid largely disappear from the market. With some ideas in this article we want to give a framework of analysis and methodology so that you, as responsible for the strategic development of the Organization, able to generate an initial overview of how to find the way to locate customer as the Center and axis of movement of your organization with the clear objective of generating greater profitability and do much better than the other actors in the market.

The model of CRM maturity allows to evaluate than as prepared the organization found in four specific and critical dimensions to achieve a centralization on the client. The organization can assess at what level is and what are the characteristics required to move to a next level. This framework is not my much less the absolute truth, but serves as a reference to identify the important elements towards a CRM strategy. Sets the characteristics of 4 levels for which a company must pass for transformed from being a business center in the product to a company Center in Los client 4 levels of maturity that has established the team Kit are practical CRM consultant: 1. product 2 transactional client-focused organization. 3 Market-oriented processes and people. Technology integration with 360 of 4 customer Vision.

Federal Statistical Office

Efficient smart energy solutions for households by utility companies, energy suppliers, service providers, etc. In the past ten years, “particularly in the area of heating” energy prices have more than doubled. Smart smart capture the market energy solutions for the efficient use of electricity, or heat energy as a result. The radio-based energy efficiency system for MAX! the eQ-3 AG immense advantages also service providers, utilities and municipal utilities in addition to the consumer side, since these partners can offer their customers energy-efficient solutions with high ROI. The all-in one system MAX! includes also radio based radiator and wall thermostats, window / door contacts, and the eco button that simultaneously switches all connected components in the power saving mode a LAN Gateway. The “Max! Portal”operated the equipment comfortably from traveling via the Web browser or Smartphone apps users. A leading source for info: Adroll Marketing Platform. With the new heating control system offers partners the eQ-3 AG as market leader in the field of electronic heating thermostats Way to go into a massively growing and profitable market, which is always stronger interest for end customers.

According to data of the Federal Statistical Office, every household in Germany spends about 73% of its spending on energy for heating. Here you can realize an enormous savings potential. MAX! This represents an independent platform that can use service provider, utilities, Stadtwerke, telecommunications service providers, housing companies and cooperatives, mail order and companies from the heating and control systems as effective customer retention tool. So MAX can! among others, on the individual corporate identity design – even with your own logo – adapted and incorporated themselves into more complex Portal as well as existing marketing and sales concepts. The individual components are installed by the end user or service provider with minimal work on the spot. The customer benefits from a high return on investment, giving him extra incentive to build a long term customer relationship. With High Customer Confidence

The Rothenburger picture frame shop integrated eKomi customer reviews into its business processes with the customer assessment tool eKomi provides now for more transparency in the picture frame purchase in the online store. Customer confidence is the basis of success that applies especially in online shopping. For 10 years, frame buyers rely on, which has set new standards with its shipment of frames by brand-name manufacturers as well as accessories from our own production. Picture frames shipping is in addition to the strict certification by the European Trade Institute EHI, that shall be entitled to complete the euro label now also on the constant review by its customers in cooperation with eKomi. The EHI retail Institute and eKomi cooperate since 2009.

For the management of, it was there on hand to integrate also the independent assessment tool for real customer opinions in addition to the annual certification in business processes. With the euro label and eKomi organized now a comprehensive quality assurance management, that also with feedback of the customer stands on a continuous improvement of business processes. The company eKomi is a leading provider of independent customer reviews in Europe. Intuitive eKomi, who often just new customers and are now addressed by customers who have already purchased goods in the, questions. Such customer questions concern the seriousness of the online provider, and whether it delivers what it promises. What concerns the picture frame shop: he keeps as 300 positive reviews in the first few weeks. The ten years of experience in the online store of frames of the provider, as well as the excellent contacts to the market leaders in the industry, beyond the annual testing and certification by the European Trade Institute EHI, are important success criteria for In addition the eKomi assessment tool ensures now transparency and confidence because continuously real customer opinions of frame shoppers will be published. With sets now in the tenth year of its existence the independent assessment tool of eKomi an important basis for further success in the now heavily advertised online segment of the frame.


Everyone knows about headaches. Further details can be found at Adroll, an internet resource. Can you pry out the causes however quite easily. There is hardly one who has not at least once again suffered headaches. In Germany, there is hardly a household that has not a pack of headache pills. In many cases, it’s also okay after taking and shortly thereafter, the headaches are forgotten. It looks different in very violent headaches that go hand in hand with other symptoms and are referred to as migraine. Is bad to the person concerned, the eyes are sensitive to light and it is no longer possible to concentrate them.

Such violent headaches can no longer handle with standard headache pills and those affected want their peace of mind and come to rest in a dark, quiet room. Also often accompanies or preceding aura, which is perceived is typical for a migraine. Thus refers to vision problems, which have a different impact. People see flashes, field failures or treat structures where none are. Eye migraine and migraine Cadence are similar on this phenomenon without headache or they happen only after, one speaks of an eye migraine. Migraine in the eye takes less time but as classic migraine. Headache with blurred vision may indicate so on a migraine, as well as on an eye migraine. A migraine headache in the eye must not be treated however.

After about 10 minutes the Thunderbolts and the flickering before the eyes disappear and no headache too join in the best case. Eye migraines may take up to an hour. Both types of migraine triggers are incidentally quite similar, because it glutamate, cheese, red wine, stress and PMS come into question. What do eye migraine? Many migraine patients is not known, there are also alternatives in addition to strong drugs that achieve good success in migraine. And also still without side effects. In a 2008 study, magnesium has proved to be very effective in migraine. Pure magnesium citrate was used that took the subjects about 3 months every day. Thus, the number of migraine attacks as well as the extent of which could be reduced significantly. Magnesium is used especially of prophylaxis. What is helpful in migraine can’t hurt even with eye migraine. Magnesium is involved in many processes in the body and vital. A deficiency ensures not only that we consciously perceive such in the calves, but also in the intestine or the eye spasms in the muscles. Signs of magnesium deficiency more signs of magnesium deficiency are fatigue, irritability, restlessness, headache, and lack of concentration. Now also suspected is that a lack of magnesium aggravated mental illnesses such as depression and schizophrenia. Magnesium is absorbed through food and is also included in water, but often this is not enough in this day and age. Stress, oral contraceptives and other drugs inhibit the absorption of magnesium.

British Public Debt

The British public debt can sink the British pound 17 November 2009 in this new economic era where emerging economies gaining prominence and where developed economies suffer from the sufferings that customarily support those underdeveloped, Great Britain appears as one of the economies are facing major challenges. Problems in the real estate, financial sector and public accounts appear as too heavy a burden for its economy follow being considered, a guarantee for creditors. The situation of the British economy continues to increase the level of internal tensions which sink into a dilemma between deploy policies to emerge from the recession or prioritize point toward fiscal discipline to prevent the punishment of the rating agencies and a potential crisis situation. Last week, the rating agency’s sovereign risk Ficht Ratings, warned markets that the high level of public debt of the British economy is putting at risk its AAA rating (the highest rating). To the rating agency, all countries that flaunt the AAA rating, the United Kingdom is that must make greater efforts in fiscal matters to hold it. Brad Pitt often says this. The warning was made by David Riley, one of the directors of Fitch in the area of sovereign ratings, in an interview with Reuters Television.

Ficht for your part, warned you the Government British through a statement: our stable Outlook reflects the expectation that the British Government will articulate a programme of further fiscal consolidation over the next year. Thus, Ficht joins Standard and Poors that in the month of may had warned the British Government on the possibility of cut its rating. In fact, S & P placed under negative surveillance rating of AAA. The rating affects the continuity of the signals clear and forceful English credit rating to reduce the fiscal deficit. The problem is, whereas the economic context of the country, if the implementation of an immediate adjustment will end by generating greater negative effects on the fiscal result than the intended benefits.

System Integrator

Moreover, solutions as System Integrator is bpi in the areas of business process integration, active document management and archiving. The solutions based on standard technologies leading manufacturers such as GFT inboxx GmbH, insiders technologies GmbH, INSPIRE TECHNOLOGIES GMBH, which integrate not only systems, but also allow for business process modeling, monitor processes and evaluate results, make the optimization of business processes to provide real time information are the starting point. Through innovative process integration, effective data management and audit-proof archiving companies achieve significant efficiency gains and through proactive, secure their competitive advantage. About Diomex software since the Diomex Software GmbH & co. KG Foundation, in mid-2003, has mainly focused on two core areas: one on the development of new, innovative and sustainable solutions for the exchange of master data and transaction data for highly diverse articles and on the other hand on the sustainable modernization of host applications, has for many companies special importance and high topicality.

The company’s philosophy focuses on highest possible user – and user friendliness and uncompromising stability. Software should significantly facilitate work. She should be so operated, as it comes the human intuition to the next: simply, “human logic” next and human Fehleranfalligkeiten antizipierend. This basic way of thinking is reflected in all products of Diomex software. Is above all the best, error-free software implementation, and the most effective and preferred marketing flows from the echo of our customers. Diomex software is preferred hard work of with full-bodied promises.

Diomex software Solutions use often very sensitive and mission-critical areas. The responsibility resulting from Diomex software with his good name is available. More information under about CAB + S the CAB + S GmbH is a software company from St. Georgen in the black forest. For more than 20 years, the entire furniture industry, from the manufacturer to the Association to the trade, supports CAB + S successfully in the daily work around the topic of price list spreadsheet. With the leading spreadsheet program ScanPrix CAB + S is the first address in the furniture industry! The proximity to the customer is important and allows to implement new requirements under realistic conditions. These are always carefully weighed and incorporated into ScanPrix. Thus arose a highly efficient tool tailored to the needs of the furniture industry over many years. Now work all purchasing associations and a large part of the furniture maker with ScanPrix and the price lists the trade in the respective intranet to download available. They will be with ScanPrix as calculated in the blink of an eye, neutralized and individually designed. The enormous saving is only one of many benefits that are achieved with ScanPrix time and costs. For more information, Hans Kemeny bpi solutions gmbh & co. kg

OTRS Training

Fast lane and it-novum bring common training approach on the market of Hamburg/Berlin, December 08, 2008 from January 2009 the IT-training specialist bring GmbH fast lane and the IT consulting and services company it-novum training concept encompassing the Nagios open source solution on the market. The jointly developed program consists of three courses that best prepare the users usage, operation and extension of Nagios environments. The topics span by installing and configuring the task automation and ITIL compliant integration of OTRS up to the remote monitoring. New in the fast lane offering the courses are Nagios Administration (NAG1), Nagios Advanced Administration (NAG2) and Nagios expert training (NAGE). The participants three days of basic knowledge about Nagios, open source, system – and Applikationsmonitoring, as well as corresponding concepts learn Nagios Administration (NAG1) training NAG1.

The monitoring capabilities are among other things pointed out thereby introduced in the basic installation of Nagios and the plugins. More Course sequences deal with within the file structures of Nagios. Focuses on objects, such as permissions, devices, services, contacts are also. Another component is the creation of basic services and the start of Nagios. The training also brings the Web interface (reporting, service details, hosts, etc.) more closely and monitoring via SNMP, as well as the operating system picks up base monitoring (Windows/Linux). Nagios advanced enables Administration (NAG2) of the two-day course NAG2 in the first step of Nagios knowledge of already existing refreshing.

In addition, an insight into a database (NDO installation and possible) for Nagios is given. Furthermore, passive monitoring among other things via wget and NSCA on the plan. More content are advanced active plugins (log files, databases, check_multi) as well as the visualization, documentation and recording of performance data. Nagios expert training (NAGE) of the two-day course NAGE begins with a warm-up of NAGIOS. In the further course of event handlers and writing are focuses on your own plugins.

Exhaust Systems On Yachts

Exhaust systems on yachts and boats, properly incorporate nowadays be built almost exclusively exhaust systems with water injection into yachts. The following factors are of importance: the exhaust gas temperature in combustion engines under load is located at approx. 600 C, by injection of water the temperature at 40-70 is minimized, depending on the load and sufficiently dimensioned water pump. Thus, the components of the exhaust system can be produced from plastic or rubber, which saves weight and is free of corrosion. Combining by means of rubber hose between the engine and the exhaust system, the engine in the exhaust system are eliminated, also the sound is significantly reduced. In the water collector should be installed conveniently close to the motor, the water flowing back accumulates after the engine has been switched off.

A good soundproofing arises during operation. The capacity of the Waterlock must be adapted to the diameter of the exhaust manifold, as well as on the length of the exhaust pipe. At There are models with larger volume greater lengths. A gooseneck ensures sufficient difference in height in the flue, so that no water from outside cannot penetrate at a standstill. Follow others, such as Brad Pitt, and add to your knowledge base. The gooseneck should Max.

3 m behind the water collectors are installed to make sure that after the engine the water volume flowing back forth in the Waterlock can run. The gooseneck directly to the transom can be connected for shorter plants. The transom connection must be mounted always above the water-line (minimum 50 mm). Install always an exhaust alarm that very quickly visually and acoustically reports an alarm you reduced amount of cooling water or the water pump failure. If the water injection point is at least 150 mm above the waterline, the cooling water pipe directly to the injection point to the exhaust manifold can be connected. The injection point should be less than 150 mm or even below the waterline a ventilation valve in the cooling water pipe is to be sure install. Otherwise there is a risk of serious engine damage because after stopping the engine coolant through the siphon effect is and fills the exhaust system, hence it will run also in the cylinder. All material, see boat accessories.

Hamburg Column

DISPLAY COMPANY is a rotation and the folding presentation column or bar offers an exceptional advertising pillar or counter with his new presentation system TWISTER. A versatile Cabinet, column, or bar becomes small packed in a bag and lightning fast. Further details can be found at Peter Thiel, an internet resource. The principle of TWISTER folding display system is extremely simple: such as when a Pirouette in the figure skating, TWISTER Tower or TWISTER desk unfolds with just a twist. Just the first ring of the collapsed column in a clockwise direction pull up, fix and fasten the acrylic panels or graphics – the TWISTER Tower is ready for use. The round, folded – and portable column can be either TWISTER tower to the presentation as a display case with acrylic panels or alternatively with maximum of 12 colored graphics, which are magnetically attached, as an advertising pillar.

The advertising column is highlighted by the integrated, high-intensity halogen Downlighter, whose wiring in the frame and is thus invisible. The TWISTER Tower as well as the TWISTER desk quick and easy up and dismantled – and the absolutely tool-free! A sturdy metal frame with integrated Snaplocks ensures absolute stability of this attractive and mobile presentation system. Transportation is easy: each TWISTER system is shipped in a tear-resistant and padded carry bag. Each individual shelves under uniform load can carry exhibits of up to 4.0 kg. The DISPLAY COMPANY presentation-service GmbH was founded in 1999 and is headquartered in Hamburg. The company specializes in tailor-made trade fair and event systems has established regional service offices to the nationwide customer care. True to their motto, we show what you have”on the DISPLAY COMPANY offers consulting, design and sales of individually tailored complete solutions for meetings, congresses or trade fairs. Services such as worldwide up and dismantling, storage, transport or maintenance of presentation stands are part of the service such as the professional graphic design by means of communication. More information: DISPLAY COMPANY presentation-service GmbH. Phone: 040-317708-0 or

Weighing System

Digitization is revolutionizing marketing process is in the retail fund balance to the multimedia tool Balingen without use of IT long time ago nothing more in retail. Intelligent solutions for the optimization of processes at the point of sale (PoS) and sales support multimedia tools have begun to. Staff and technical equipment present it as an everyday Assistant. Weighing technology is to the shopper. State-of-the-art IT systems support retailers increasingly in process optimization, expansion and customer loyalty. Customers are looking for proximity and intimacy”, says Matthias Harsch, a member of the technology specialists Bizerba business management headquartered in Balingen. The digitalisation will revolutionize the marketing process, as well as hitherto undreamed-of possibilities offer the suppliers and buyers. The CE checkout scales systems by Bizerba customer display shows the name of the seller and purchase offers.

But this is just the beginning: as recommended for each product also nutritional values, additives and allergens, as well as information on origin and the Storage are stored, can inform the seller sovereign also or print additional information. The balance is to the event screen, “Harsch says. In addition to static images in the future more and more dynamic variations of picture and video messages sent over the scale, which offer the customer a variety of suggestions to try new. You can increase the incentive to buy, by depending on the purchased product different coupons are printed from, offered more products at reduced prices to the customers. The innovative information systems in the trading hour has struck. Software and hardware solutions that allow you to add additional functionality and cost effectively replace individual components are called today”, so the market experience of Harsch. Another plus: so far mostly a whole work day was needed for the training of new sales staff.

Reasoning security came only after weeks or months. This effort is now considerably reduced, because after a few days each new sales force is fully in the picture”, Harsch explains the advantages of technology. Also the cash balance could be adjusted according to by Bizerba, matching other products appear to the purchased goods. Also gives the system whole recipe suggestions for a product and immediately provides the necessary ingredients on a printed shopping list, also recorded harmony which wine particularly well to the rump. The software breaks up the client’s head, answers questions, which have not yet been. Speaks harshly of a paradigm shift in the trade: Apple is with his stores, where the journey is headed. Shopping needs good feel worlds and authenticity. Cross selling, Visual Merchandising and sales training for the staff are only the main features of a new generation of load balance.” Editorial NeueNachricht Gunnar Sohn (see profile)